A Chatbot is a software application that uses artificial intelligence to simulate conversation with users via text or voice. Chatbots can perform a variety of tasks — answering FAQs, routing support tickets, or facilitating transactions. While traditional chatbots rely on scripted responses, AI-driven bots like Yumi AI understand context, process natural language, and can escalate complex queries to human agents when needed. Businesses deploy chatbots in customer service, sales, and internal support roles to provide 24/7 assistance. The key benefits include faster response times, lower support costs, and the ability to handle large volumes of inquiries simultaneously. Integration with knowledge bases and CRMs allows chatbots to deliver more accurate, personalized responses.
