Conversational AI refers to systems that enable machines to understand, process, and respond to human language in a natural, conversational manner. It combines natural language processing (NLP), machine learning, and contextual understanding. Yumi AI is an example, handling customer queries across chat, email, and messaging platforms with human-like responsiveness. Unlike basic chatbots, conversational AI can manage multi-turn conversations, remember context from past interactions, and integrate with business systems for personalized responses. It’s used in customer service, sales, HR onboarding, and technical support. The goal is to deliver accurate, efficient, and engaging interactions that meet or exceed the quality of human communication.
