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A Knowledge Base is a centralized repository of information, documents, FAQs, and resources that can be accessed by employees, customers, or AI systems. Yumi AI integrates with knowledge bases to provide accurate, consistent answers to customer queries and internal support requests. Well-structured knowledge bases improve efficiency by reducing repetitive inquiries, enabling users to self-serve, and ensuring that information is consistent across all communication channels. AI-powered systems can also update and expand knowledge bases automatically by learning from resolved cases and new documentation.
