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Sentiment Analysis is the process of using AI to determine the emotional tone of written or spoken content. This could involve gauging whether market news is positive, negative, or neutral, as done by Hermes AI to assess potential stock price impacts. In customer service, Yumi AI uses sentiment analysis to prioritize and route support tickets based on urgency or customer frustration. Advanced sentiment analysis can detect subtle shifts in tone, irony, and context, providing more accurate insights for decision-making in trading, marketing, and brand reputation management.
